Contact CMX Cinemas Customer Service
CMX Cinemas Phone Numbers and Emails
Customer Service Number:
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(847) 805-1022Skokie, IL
Customer Service:
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(205) 802-7766Birmingham, AL
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(305) 591-0785Miami, FL
CMX Cinemas Emails:
Contact Information
CMX Cinemas Website:
CMX Cinemas Help Center:
Corporate Office Address:
CMX Cinemas Customer Service Reviews
Assistant manager Darlene Kowalski questioned my integrity and my wifes integrity by questioning my babys age. She stated that I stole from her tonight because she didnt believe the age my wife and I provided of my baby.
After I communicated to her she had ruined my familys experience, she doubled down on terrible customer service, she has terrible deescalation skills. Additionally, I requested the phone number for the CMX corporate office which she refused to provide and called security on me. Very disappointing experience.
I have been coming to this theater for years and I have never felt so disrespected and disappointed. Furthermore I feel this behavior was racially driven as I am of Hispanic ethnicity, my family and I felt singled out by this manager as no one else with young children encountered this issue but us.
We planned a date night last Sunday for tonight to see A Man Called Otto. We bought our tickets on Sunday.
We were the first to purchase tickets for this showing. I always need to sit in the back row. This was advertised and shows on my receipt as Auditorium 5, row J. Show up tonight and get all our snacks.
I happen to glance at the seats and notice it says E1 and E2. Double checked my receipt to confirm it shouldve been row J. Went to customer service where the manager proceeds to make me seem like Im an idiot telling me they dont even have a row J! Then how did I buy these tickets I asked.
He had no answer for me. Extremely disappointing. He tried to put us in a couple of leftover seatswhich is NOT what was an acceptable solution. We ended up not being able to see the movie tonight.
Even though he refunded our tickets and snacks, it doesnt change that it ruined our movie date night wed been looking forward to. We asked if theyd changed the theater and he said they hadnt. Well, upon rechecking, thats EXACTLY WHAT THEY DID! They moved it from auditorium 5 to auditorium 1 which has 2 less rows.
They didnt bother to notify or adjust the purchased tickets accordingly! I cant make this stuff up! Thanks a lot for such a *** move! Im done going there.
I dont care how many passes we get, this isnt about free passes. Which is a good thing because the passes the manager, Luis, gave us expired in December of 2022! This is about disappointment, loss of trust and poor decisions on the theaters part.
I plan to reach out to their corporate office about it. Not acceptable.
Summary of CMX Cinemas Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call CMX Cinemas?
Refund Question:
- “Refund”
- “Refunds”
- “I received my refund but then was charged again”
Request for Information Question:
- “Question about a coupon offer”
- “To reschedule tickets”
- “Rewards questions expiration”
Account Question:
- “Passport subscription”
- “Money being taken from my account”
Payments and Charges Question:
- “Charges”
- “Got charged twice”
- “Fraud”
Employment Question:
- “Payroll paycheck”
- “W2”
Cards Question:
- “Gift card concerns”
- “Just applied for cmx card from cobb card online, what's next?”
Product/ Service Question:
- “I work here and can't get in contact with my employer”
Shipping and Delivery Question:
- “Bought tickets online, never received confirmation for the tickets. Had to purchase tickets again at the theatre , was told to get in touch with customer service for refund of the purchased tickets online.”
Other Question:
- “Voucher”
- Complaint about management at Tyrone Cinema
- “Emaik for tickets not sent”
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